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NVQ Courses

NVQ's are work-related, competence-based qualifications. They are based on National Occupational Standards developed by Sector Skills Councils and Standard Setting Bodies in consultation with employers. NVQ's reflect the skills and knowledge required by people working in particular industries. In order to achieve an NVQ a learner must demonstrate that he/she is working to the national occupational standard. Learners are normally assessed through observation by a qualified assessor experienced in that industry.


Level 2 NVQ in Passenger Carrying Vehicle Driving (Bus and Coach) (QCF)


The aim of this NVQ is to contribute to the skills, knowledge and overall performance of individuals who are employed in providing a bus or coach service. This qualification can offer progression into supervisory and management roles in the road passenger transport industry. Candidates can progress onto other qualifications in the same subject area to advance their skills and includes:

•Maintain Effective Working Relationships with Colleagues
•Contribute to Health and Safety
•Provide Professional Customer Service
•Prepare for Passenger Carrying Journeys
•Provide Professional Customer Service to Passengers with Additional Needs
•Drive Passenger Carrying Vehicles Safely and Efficiently
•Deal Effectively with Challenging Situations and Passengers
•Deal with Emergencies and Incidents During a Journey



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Level 2 NVQ in Road Passenger Transport Operations


The aim of this qualification is to contribute to the skills, knowledge and overall performance of individuals who are employed in providing a passenger transport service by road. When you have achieved your qualification you will be gaining recognition for your experience in the key areas of: 

•Health and Safety
•Team Work
•Communication
•Problem Solving
•Customer Service
•Personal Development












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Level 3 NVQ in Road Passenger Transport Operations


The aim of this NVQ is to contribute to the skills, knowledge and overall performance of individuals who are employed in providing a passenger transport service by road. 
Some of the activities will need to be complex or non-routine task that maybe carried out when you work as part of a team:

•Ensure Health and Safety
•Deal with Incidents, Accidents and Emergencies
•Develop Productive Working Relationships with Colleagues
•Manage Operator Risks and Liabilities
•Provide Leadership for Your Team











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Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF)


The aim of this NVQ is to contribute to the skills, knowledge and overall performance of individuals who are employed in providing a community transport service:


•Health and Safety
•Driving Vehicles Safely and Efficiently
•Providing Professional Customer Services
•Providing Professional Customer Services for Those Who Require Assistance
•Dealing With Difficult Situations  
•Dealing With Emergencies
•Working With Others













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Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire) (QCF)


The aim of this NVQ is to contribute to the skills, knowledge and overall performance of individuals who are employed in providing a taxi or private hire service:

•Ensure Health and Safety
•Drive a Taxi or Private Hire Vehicle in a Professional Manner
•Provide Professional Customer Service
•Provide a Safe and Legal Vehicle
•Provide a Service for Customers who Require Assistance
•Provide a Service to Customers Using a Wheelchair
•Transport Parcels, and Other Items
•Transport Children and Young Persons




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Level 2 Certificate in Driving Goods Vehicles (QCF)


This qualification is for goods vehicle drivers who are able to show the minimum level of occupational competence required for a goods vehicle driver:

•Pre-Driving Checks
•Use of Tachographs
•Monitoring the Loading of Goods
•Health & Safety
•Drive Safely













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Diploma in Driving Goods Vehicles Level 3 (QCF)


This qualification is designed for drivers of goods vehicles and demonstrates competence in driving vans, rigid, articulated and drawbar vehicles effectively and efficiently:

•Organising Scheduling Work
•Improving Performance
•Managing and Supervising the Dispatch
•Storage and Receipt of Goods
•Responding to Problems
•Optimising the Use of Resources
•Customer Service
•Providing Leadership for Your Team
•Health and Safety







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Entry Level Award in Preparing for Employment
Entry 2


The aim of the qualification is to develop learners' skills and confidence to assist them to prepare for, gain and continue in employment: 

•Completing a Job Application Form
•Introduction to CV Writing Skills
•Developing Time Management Skills
•Developing Personal Presentation Skills
•Developing Preparation Skills for Interviews.
•Preparation for Work
•Developing job Search Skills
•Working as Part of a Group








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Entry Level Award in
Preparing for Employment
Entry 3


These are flexible qualifications for learners wishing to develop their skills to prepare for employment. They are designed to cater for the wide range and diversity of learners' needs:

•Effective Communication for Work
•Developing Health and Safety Skills 
•Developing Time Management Skills
•Developing Personal Presentation Skills
•Working as Part of a Group
•Dealing With Problems in Daily Life






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Certificate in Customer Service L2


The aim of this qualification is to provide knowledge and understanding which underpins customer service skills and performance. When you have achieved your qualification you will be gaining recognition for your experience in the key areas of:

•Delivery of Effective Customer Service
•Supporting the Customer Service Environment
•Responding to Customers Problems and Complaints
•Team Work
•Communication
•Problem Solving





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Certificate in Customer Service L3


The aim of this qualification is to provide knowledge and understanding of the advanced concepts in developing and delivering Good Customer Service. When you have achieved your qualification you will be gaining recognition for you experience in the key areas of:

•The Developing Role of Customer Service
•Delivering Reliable Service
•Communicating With Internal and External Customers
•Handling and Solving Customer Problems and Complaints
•Influencing Improvement and Effective Change




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